Saturday Oct 21, 2017
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About Us
Tailor-made Watchstraps I
Tailor-made Watchstraps II
Ready-made Watchstraps
Accessories
WatchCases
Customer Service
Contact
Customer's Photos
Advertising
My Order Status
Shoping Cart
Customer Service
Home > Customer Service

General information

We ship to worldwide from Banda Hong Kong. Ready-made watchstraps ship within 2-4 business days. For Tailor-made straps, time for fabricating an order is around 14 days (most of the orders are completed and shipped out earlier than 14 days; however we regret sometimes a delay may happen due to manufacturing reasons). 

Prices are in US currency

Shipping method

1/ Express shipping is US$30.00 and we use Fedex or EMS as determined by us. With this option, delivery usually takes 2-3 days and detailed online tracking is available. Bulk purchases incurr only one shipping charge.

2/ You can also choose to ship by international registered mail via post office with a shipping charge of US$5.00 per order. Please be noted that time of postal delivery can be as long as from 7 to 21 days. Registered mail requires someone to sign a delivery receipt at the time of delivery so you may want to contact your nearest post office if you do not receive the initial delivery. Also, please note that no detailed online tracking is available for registered mail.

Feel safe to purchase from BANDA

We will guarantee your order if it is lost during shipping. If your order is lost while using FedEx or EMS, we can start remaking your order within 7 days. However, if you used postal shipping, we can only guarantee that we will start remaking your order within 30 days since we have to wait for the postal authority to confirm the "lost" status of the shipment.

How to order Tailor-made and Ready-made watchstraps with us?

For tailor-made watchstraps, just follow a few simple steps to create your very own watch strap using our innovated online order form newly developed together using our extensive knowledge of watchstrap manufacture experience. To help us verifying your order, you may want to provide us your watch brand and style so that we can verify your order. If you have a special request, please feel free to contact info@banda.com

For Ready-made watchstrap, select the watch strap you want to order. PLEASE ENSURE YOUR PROVISION OF DIMENSIONS IS ACCUARATE. If you need any help measuring, please feel free to e-mail us.

Before completing “Checkout”, you need to login to your own account. If you do not have one, please feel free to register with us so that you can continue to complete the checkout. Having your own account will enable to a faster checkout, to track the status of your orders and review your previous orders. Any information you enter is held with the utmost care and security, and is solely for the use of processing your registration as a member with banda.com.

Payment method

Checking out will direct you to Paypal site where you can make payment via Paypal. Paypal is the faster, safer way to make an online payment and they accept all major credit cards such as VISA, Mastercard and American Express. We also want you to realize that the manufacturing process of your order will only start after payment is made.

Privacy

We respect your privacy. We do not sell, rent, or share any personal information to any third party. Any information you give us is held with the utmost care and security, and is solely for the use of processing your order that you place with Banda.com.

Safe shopping with Banda

Please be aware that all your information is encrypted for your protection. The newest technology is applied to protect all information related to purchases including your personal and credit card information. All of your ordering information is encrypted using Netscape's SSL encryption (the internet standard for secured transaction).

Return policy  
 
We hope that what you purchased is exactly you want. However we cannot accept returns of custom made items, unless the reason for return is due to a manufacturing defect or error on our part, in which case we will repair or replace the item to your satisfaction. You will have to package the returned item/s carefully and send back in its original condition by express delivery service with a tracking # at your own expense. Please enclose an explanation of what is wrong. Banda will undertake to ship back the repaired or replaced item/s. Prior to returning an item, please e-mail us to obtain a Return Authorization Number. The number should be written on return envelope. Any returned items that are not accompanied by a Return Authorization Number will not be accepted. If in the case of a refund, a $10.00 handling and payment gateway processing fee is non-refundable for each order. Thank you for your understanding.
 

Size Conversion Table

5/16" 8mm
11/32" 9mm
3/8" 10mm
7/16" 11mm
15/32" 12mm
1/2" 13mm
9/16" 14mm
5/8" 16mm
21/32" 17mm
11/16" 18mm
3/4" 19mm
25/32" 20mm
13/16" 21mm
7/8" 22mm
15/16" 24mm

 How to measure strap's lug width and buckle width?

 How to measure strap length?

 

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